Support · App review · Security

Support

Current pilot support channel

Reviewers and testers: the current build is a private pilot. Live payment execution, customer-fund custody and production settlement are intentionally disabled.

General support

Email contact@purpleorchidgroup.com with the subject OrchidPay support. Include the platform, app version/build number, the screen involved and a concise description of the issue. Do not include passwords, card details or unnecessary sensitive data.

Security reports

For suspected vulnerabilities, use contact@purpleorchidgroup.com with the subject [SECURITY] OrchidPay. Please provide reproducible steps and impact, but do not exploit the issue beyond what is necessary to demonstrate it and do not access another person’s data.

Privacy requests

Use the dedicated Privacy Choices page for access, correction, deletion, restriction, portability or objection requests.

Current product scope

Demo balances and activity may be synthetic.
Send/receive/deposit flows are not production money movement.
Production PSP credentials and settlement are not enabled.
The product may change during the pilot.

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Assistance

Pour une demande générale, écrivez à contact@purpleorchidgroup.com. Pour un signalement de sécurité, utilisez l’objet [SECURITY] OrchidPay. Ne transmettez jamais de mot de passe ou de donnée de carte.